Sr. Content Developer at Microsoft, working remotely in PA, TechBash conference organizer, former Microsoft MVP, Husband, Dad and Geek.
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Meta is laying off 10 percent of its staff

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Mark Zuckerberg presenting at Meta Connect on September 17th, 2025. | Bloomberg via Getty Images

Meta is planning to layoff around 10 percent of employees in May, according to a memo from the company's chief people officer, Janelle Gale, published by Bloomberg. That means approximately 8,000 people will see their jobs cut. Meta will also be closing around 6,000 open roles, according to Gale.

The cuts follow Meta's significant investments in AI, including spending huge sums to hire top talent and build data centers. The company forecast in January that it will spend $115 billion to $135 billion in capital expenditures in 2026 - a significant increase from its $72.22 billion in capital expenditures for 2025. The increase is to "support o …

Read the full story at The Verge.

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alvinashcraft
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OpenAI President Greg Brockman on GPT-5.5 “Spud,” AI Model Moats, and Cybersecurity Risks

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Greg Brockman is the president and co-founder of OpenAI. Brockman joins Big Technology to discuss GPT-5.5, also known as Spud, and what it means for OpenAI’s next phase of AI development. Tune in to hear Brockman explain how the model gets better at coding, computer use, slides, spreadsheets, and agentic work across everyday applications. We also cover OpenAI’s competitiveness, model economics, distillation, cybersecurity risk, trust in agents, and the compute-powered economy. Hit play for a timely look at OpenAI’s newest model and where the AI race goes next.

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Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice.

Want a discount for Big Technology on Substack + Discord? Here’s 25% off for the first year: https://www.bigtechnology.com/subscribe?coupon=0843016b Chapters: 00:00 Intro: GPT-5.5 “Spud” 00:57 What GPT-5.5 Can Do 02:56 OpenAI’s Agent Roadmap 05:49 Training and Real-World Tasks 09:55 Model Moats and Distillation 15:55 Cybersecurity Risks 21:01 Trusting Agents 23:36 The Compute Economy

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300 AI Skills: How Intercom Went All In on Claude Code

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From: Hangar DX podcast
Duration: 42:51
Views: 2

"You assemble a senior engineer out of hundreds of these skills. Each one is a little building block. We take the time and sweat the details on making sure they are great and almost near perfect at what they do."

In this episode of the HangarDX podcast, Ankit Jain, co-founder and CEO of Aviator, talks to Brian Scanlan, Senior Principal Engineer at Intercom, about how Intercom set a goal of doubling engineering throughput with AI, why low-quality skills are worse than no skills at all, and how a platform team of eight is enabling 400 engineers to make all technical work agent-first.

00:00 Developer Experience and AI
03:01 Intercom's Engineering Team and AI Integration
05:49 Building a Skills Framework for Developer Productivity
08:55 Data-Driven Insights and Skill Improvement
12:05 Quality Control in Skills Development
14:40 Managing Context and Skill Overlap
18:00 Self-Improving Skills and Knowledge Systems
20:53 Ownership and Maintenance of Skills
23:43 Encouraging Adoption of AI Tools
26:52 Building Trust for Production Access
29:50 Business Continuity and Multi-Provider Strategies

Brian's blog post: https://ideas.fin.ai/p/how-we-use-claude-code-today-at-intercom

📫 Sign up to our email list for more podcasts, articles, events, and other updates: https://www.aviator.co/podcast

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🙌 Join a curated community of senior engineers and engineering leaders focused on developer experience and solving productivity challenges at scale! Check out our upcoming off-the-record online sessions where vetted, experienced professionals can exchange ideas and share hard-earned wisdom: https://dx.community/

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Microsoft 365 E7: Ready Or Not, Here It Comes

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Microsoft is launching E7 and Agent 365 on May 1. Directions' Advisory Services Director Lane Shelton shares with Mary Jo Foley the latest on what customers should know before they dive in.



Download audio: https://www.directionsonmicrosoft.com/wp-content/uploads/2026/04/season5ep8shelton.mp3
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95% Faster: How CyberArk Used Iceberg & AI Agents to Crush Support Bottlenecks

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CyberArk's support team was drowning in logs. With 40+ products across SaaS and self-hosted environments, each generating logs in different formats, support engineers were spending days just preparing data before they could even start investigating a customer issue. Complex cases took up to 15 days to resolve. Moshiko Ben Abu, a Software Engineer at CyberArk — now part of Palo Alto Networks — built an AI-powered system that changed all of that. In this episode, he walks us through the full architecture: replacing manual regex parsers with AI-generated grok patterns using Amazon Bedrock and Claude, storing structured data in Apache Iceberg tables via PyIceberg with automatic schema evolution, and querying everything through Athena — all while keeping PII masked and data encrypted in S3. But the real breakthrough came with agents. Moshiko describes how he moved from single-product Bedrock agents to a swarm of specialized AI agents built with the Strands framework, where agents investigating product A can autonomously call agents for product B and C to trace root causes across the entire stack. Cases that took 15 days now resolve in hours. Simple cases drop from 4-6 hours to 15-30 minutes. Engineers handle 4x more cases per day. We also dig into the security layer — Cedar policies and Amazon Verified Permissions for agent authorization, the identity integration with AgentCore, and what's coming next: S3 Tables, AgentCore in production, and cross-platform agent collaboration with Palo Alto. Moshiko's advice for developers getting started? Learn IAM first, then compute, then databases — and write everything in CDK.

With Moshiko Ben Abu, Software Engineer, CyberArk (a Palo Alto Networks company)





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    Host a Microsoft Build //local host Event in Your City

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    Content at Microsoft Build will be grounded in technical depth, developer credibility, and hands-on learning and creation. There are a total of 16 sessions available to build your agenda, including 4 labs and 12 breakout sessions, listed below. Labs are approximately 75 minutes in length, while breakout sessions are 45 minutes.

    You’ll be able to choose the topics that best resonate with your audience and shape the agenda in a way that works for your group. The Build repositories — which will include demos, decks, and workshop content — will be ready starting June 2nd.

     

     SESSION TYPECODETITLEABSTRACTSESSION TYPESESSION LEVEL
    Developer Tools & FrameworksBreakoutBRK200Why your AI code doesn’t ship: Closing the gap to productionAI isn't just autocompleting your code anymore — it's writing plans, shipping PRs, fixing pipelines, and patching prod. In this demo-heavy session, we'll show AI agents working across the entire dev lifecycle: planning, coding, CI/CD, and live operations. You'll see how to move faster, keep agents on a leash, and build systems that fix themselves.Breakout(300) Advanced
    BreakoutBRK203From CLI to PR: Automating the path to merged codeEveryone talks about agents, but the real challenge is applying them to daily sprints. Moving beyond chat, we'll show how GitHub Copilot functions as an agentic partner in your workflow by live-coding a full cycle—from planning in the terminal to delegating work to the cloud and automating PR reviews. No high-level abstractions here. Just technical mechanics: context management, advanced features with Copilot CLI, and the patterns that make agentic workflows actually stick.Breakout(400) Expert
    BreakoutBRK206Your agent, anywhere: MultiClient, MultiDevice with GitHub Copilot SDKAgents are powerful on your machine, but what happens when you need them everywhere else? In this session, we'll show how GitHub Copilot SDK lets you build an agent, embed it in an app, and take it with you across devices and into the cloud. You'll see how to go from a local agent to one you can access on your phone, move between machines, and run across multiple clients. If you've been working with agents locally and wondering what the next step looks like, this is it.Breakout(300) Advanced
    LabLAB501From zero to deployed on Azure with AI agentsWhat happens when you let AI agents do the building? In this hands-on lab, you'll go from an empty terminal to a deployed app on Azure — with GitHub Copilot CLI and coding agents handling the scaffolding, coding, debugging, and deployment. You'll use the new Azure skills to provision resources and wire up services through natural language, no portal required. This isn't a demo you watch. You'll walk out with a real, working dev workflow you can take straight to your next project.Lab(300) Advanced
    Cloud Platform & DataBreakoutBRK221Idea to production-ready agent in seconds on AI-native runtimeAgentic apps behave differently from traditional services. They make decisions, coordinate steps, and react to changing inputs. This session shows how to run agentic workloads on a fast, AI native runtime on Azure Container Apps. The focus is on reliability and speed so you can move from idea to production‑ready agents. We’ll cover patterns for deployment, configuration, safe scaling for bursty traffic, and observability so teams can run agentic systems in production without surprises.Breakout(300) Advanced
    BreakoutBRK222The honest practitioner's take on agentic AI on KubernetesAgentic AI workloads don't behave like normal services. They're stateful, bursty, multi-step, and often span more than a single cluster. Most teams figure this out the hard way. This session is for developers building agentic AI in production. We'll show you how to get the most out of Kubernetes for training, inference, and agent orchestration, covering purpose-built tooling, managed options, open-source inference at scale, and AI-assisted dev tools that support real-world AI operations.Breakout(300) Advanced
    BreakoutBRK223From rows to reasoning: Designing databases for AI apps and agentsAI applications and agents require data platforms designed for reasoning, not just transactions. Traditional architectures force developers to stitch data systems together, adding latency and complexity. In this demo‑rich session, we’ll show the latest innovations in SQL Database and Cosmos DB, then build an app on Azure HorizonDB, Azure’s new cloud‑native PostgreSQL service, to show how AI apps built directly in the database simplifies design and enables reasoning over operational data.Breakout(300) Advanced
    LabLAB512Hands-on with the latest Cobalt VMs – from code to cloud deploymentRoll up your sleeves and get hands-on with the latest Azure Cobalt VMs. Provision your first Cobalt VM and explore what makes Arm tick in the Cloud. From there you'll build multi-arch container images with Docker, push them to ACR, and deploy to AKS clusters running on Cobalt VMs. Next, wire up a CI/CD pipeline that builds, tests, and deploys to Arm. Then go further—deploy a full-stack web app and serve AI predictions using ONNX Runtime on Arm. Walk out ready to build on Cobalt VMs.Lab(200) Intermediate
    Working with ModelsBreakoutBRK230Confident model selection and integration with Microsoft FoundryDiscover how to quickly choose, integrate, and validate AI models inside Microsoft Foundry. Learn techniques for navigating thousands of model options, benchmarking performance, and streamlining your workflow with deep IDE support. Build faster, ship smarter, and stay on top of the evolving AI landscape.Breakout(300) Advanced
    BreakoutBRK231Deploy. Observe. Learn. Reinforcement learning for production agentsAgents don't fail in demos — they fail in production. In this breakout, see how teams use fine-tuning and reinforcement learning on Microsoft Foundry to improve production agents using real usage signals. We cover when fine-tuning reduces cost and latency, when RL delivers deeper gains, and how Foundry makes it easy to train, evaluate, and redeploy safely. Johnson & Johnson shares their journey from RL experiments to production.Breakout(200) Intermediate
    LabLAB520Get Started with Models in Microsoft Foundry to Build AI AppsIn this hands-on lab, you will build a production-ready AI application using Microsoft Foundry, with no fine-tuning or deep machine learning expertise required. You will discover and select models, provision a Foundry project, and connect to a hosted model using the OpenAI SDK. You’ll implement a comment moderation workflow, compare model outputs, and package the solution as a hosted agent using Python, ready for real-world integration.Lab(300) Advanced
    Agents & AppsBreakoutBRK240Build context‑aware agents at scale with Microsoft IQHigh performance agents are built on intelligence that brings together context, enterprise data, orchestration, and governance. Learn how Foundry IQ, Fabric IQ, and Work IQ provide the enterprise intelligence layer for AI agents. Design agents that can search across organizational knowledge, reason over business data, and operate with awareness of people and work signals. Take action within trusted boundaries, providing a practical foundation for building scalable and reliable agents. Breakout(200) Intermediate
    BreakoutBRK241Build and host enterprise-grade AI agents with Microsoft FoundryAI agents are transforming how developers build software—but shipping production-grade agents demands more. This session walks through the end-to-end lifecycle of building AI agents with Foundry Agent Service and Microsoft Agent Framework. See how to go from local prototyping to enterprise-grade hosted deployment with identity, secure networking, evaluations, and lifecycle management. Learn how coding agents like GitHub Copilot integrate directly into the workflow.Breakout(300) Advanced
    BreakoutBRK243Claw agents and multi-agent systems on FoundryGo deep on multi-agent systems built on Microsoft Foundry, featuring Claw agent patterns and the hosted agents architecture. Explore long-running agents with triggers, state management, and file access—all natively supported on Foundry. See how coding agents built with GitHub Copilot SDK and Claude Agent SDK integrate into multi-agent workflows using Microsoft Agent Framework. Learn how to coordinate, host, and operate these systems with observability and continuous evals.Breakout(400) Expert
    Responsible AIBreakoutBRK252Observability for AI agents on any frameworkNondeterministic, multi-agent systems break traditional monitoring. As agents move into production, developers need observability built into the workflow, not bolted on after failures. This session explores what modern observability looks like for AI agents: how tracing and evaluation must work across any framework, why the inner loop deserves the same rigor as the outer, how context-specific evals evolve with your agent, and how always-on signals tie behavior to business outcomes.Breakout(300) Advanced
    LabLAB540Observe, optimize and protect your hosted agents in Microsoft FoundryModern agents fail in ways traditional monitoring can’t catch. In this hands-on lab, learn how Microsoft Foundry Observability helps you move from prototype → production with context-specific evaluation suites (auto-generated evaluators + test datasets) wired into developer workflows via skills/MCP tooling for hosted agents. Then scale quality with continuous evaluation, trace-linked analysis, and adaptive red teaming—and walk away with a sandbox to explore additional features on your own.Lab(300) Advanced
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