Log in
BONUS: Guardrails Over Processes—How to Scale Teams Without Killing Creativity
What actually slows down tech teams—lack of talent, or lack of ownership? In this episode, Prashanth Tondapu shares lessons from leading through global-scale failures, scaling from a small team to a 100-person company, and discovering why guardrails beat rigid processes when it comes to building teams that own outcomes and execute with discipline.
Diffusion of Accountability: When Everyone Is Responsible, Nobody Is
"Crisis is not the problem. Crisis is the one that uncovers the problem that has always existed."
Early in his career, Prashanth witnessed a large-scale failure at a major technology company—not because the team lacked talent, but because accountability had become diffused. When too many people are responsible for something, it translates to nobody being responsible. The team was brilliant individually, but there was no clear demarcation of who owned what outcome. On good days, everything worked. But when things went wrong, there was no single person who could no longer delegate accountability to someone else. In this segment, we also refer to the concept from Extreme Ownership by Jocko Willink.
Prashant argues for: outcome can only come with 100% emotional commitment to a particular problem, and when five people share that commitment, each carries only 20%. That's where breakdowns happen.
The Leadership Design Problem: From Computers to People
"I was a developer who imagined that humans are also going to be as predictable as computers. Until 6 or 7 people, it works well because you can be everywhere. But as soon as we increased above 7, I was not able to be everywhere."
Prashanth's journey as a founder mirrors what many tech leaders experience at scale. Starting Innostax at 27 as a developer with no management experience, he initially treated people like predictable systems. Below seven people, it worked—he could be the hero founder, the catch-all. But beyond that threshold, he had to learn delegation, which meant learning to trust. First came the people-dependent phase, then the process-oriented phase with SOPs (Standard Operating Procedures) for everything—even how APIs should look. The SOPs made the team fast at execution, but their clients noticed something troubling: "Your guys do not even ask any questions." The rigid processes had suppressed the very creativity and critical thinking they needed. That feedback became the catalyst for the next evolution: becoming a people-first company.
Guardrails vs. Processes: Freeing Creativity Within Structure
"If something goes wrong, our guardrail is: we will just ask you one question—what was your intent behind doing this?"
Prashanth draws a sharp distinction between processes and guardrails. Processes tell you exactly what to do and how to do it—they create predictable execution but kill creativity. Guardrails define the boundaries within which people have freedom to be creative and solve problems their own way. At Innostax, guardrails take practical forms:
-
Time-on-task guardrails: If a task takes longer than expected, ask for help—don't rabbit-hole into it for three days
-
Don't be a hero: When friction appears with a client or a problem, escalate early rather than trying to solve everything alone
-
The intent review: When something goes wrong, instead of punishment, they ask three questions—was the intent right, was the approach right, and what was the outcome? If intent and approach were right but it still failed, that's the company's problem, not the individual's
This framework creates psychological safety while maintaining accountability. People know they won't be penalized for honest mistakes made with good intent, which means they surface problems early rather than hiding them.
Vision Elements and the People-First Company
"The outcome is not just what is expected, but outcome also consists of what is not expected. People come out in so many creative, great ways that they end up surprising you."
The shift to a people-first company meant replacing rigid SOPs with what Prashanth calls "vision elements"—broader directional guidance like "we are working for the client, we need to give the best for the client in the resources that we have." This gives teams a larger sandbox to work in while guardrails prevent them from going too far off course.
The daily rhythm includes team leads reviewing work summaries—not to micromanage, but to catch misalignment early and offer support. Prashanth emphasizes that guardrails must be created with emotional intelligence and detachment. If you create guardrails assuming you're also part of the problem, they'll be biased and ineffective. That's why he considers emotional intelligence the prerequisite skill for any leader designing team structures.
The Books That Changed Everything
"Whenever I was reading through the fixed mindset guy, it was like it was describing me. And that actually changed everything."
Prashanth recommends two foundational books for leaders building ownership-driven teams. First, Mindset by Carol Dweck—a book that cracked his own fixed mindset as a confident developer who thought he knew everything. Reading about the fixed mindset felt like reading his own biography, and that uncomfortable recognition opened him to listening more, seeking exposure to experts, and believing there were perspectives he hadn't encountered yet. Second, Emotional Intelligence by Daniel Goleman—because without mastering emotional intelligence, everything you hear feels personal, clouding your judgment and making you too close to the problem to design effective solutions for your team.
Self-reflection Question: Are you building guardrails that give your team freedom to be creative within clear boundaries, or are you still writing processes that tell people exactly what to do—and in the process, suppressing the very thinking you hired them for?
About Prashanth Tondapu
Prashanth Tondapu is Founder and CEO of Innostax and a veteran technology leader. He's led teams through high-stakes global incidents at McAfee and scaled disciplined delivery organizations worldwide. His work focuses on ownership, accountability, and designing teams for predictable, sustainable execution as complexity grows.
You can link with Prashanth Tondapu on LinkedIn.
Download audio: https://traffic.libsyn.com/secure/scrummastertoolbox/20260317_Prashanth_Tondapu_Tue.mp3?dest-id=246429
