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The AI industry is largely failing to ask a key design question, argues theoretical neuroscientist/cognitive scientist Vivienne Ming. Are their AI products building human capacity or consuming it?
In the Wall Street Journal Ming shares her experiment about which group performed best at predicting real-world events (compared to forecasters on prediction market Polymarket) — AI, human, or human-AI hybrid teams.
The human groups performed poorly, relying on instinct or whatever information had come across their feeds that morning. The large AI models — ChatGPT and Gemini, in this case — performed considerably better, though still short of the market itself. But when we combined AI with humans, things got more interesting. Most hybrid teams used AI for the answer and submitted it as their own, performing no better than the AI alone. Others fed their own predictions into AI and asked it to come up with supporting evidence. These "validators" had stumbled into a classic confirmation bias-loop: the sycophancy that leads chatbots to tell you what you want to hear, even if it isn't true. They ended up performing worse than an AI working solo.
But in roughly 5% to 10% of teams, something different emerged. The AI became a sparring partner. The teams pushed back, demanding evidence and interrogating assumptions. When the AI expressed high confidence, the humans questioned it. When the humans felt strongly about an intuition, they asked the AI to come up with a counterargument... These teams reached insightful conclusions that neither a human nor a machine could have produced on its own. They were the only group to consistently rival the prediction market's accuracy. On certain questions, they even outperformed it...
We are building AI systems specifically designed to give us the answer before we feel the discomfort of not having it. What my experiment suggests is that the human qualities most likely to matter are not the feel-good ones. They're the uncomfortable ones: the capacity to be wrong in public and stay curious; to sit with a question your phone could answer in three seconds and resist the urge to reach for it. To read a confident, fluent response from an AI and ask yourself, "What's missing?" rather than default to "Great, that's done." To disagree with something that sounds authoritative and to trust your instinct enough to follow it. We don't build these capacities by avoiding discomfort. We build them by choosing it, repeatedly, in small ways: the student who struggles through a problem before checking the answer; the person who asks a follow-up question in a conversation; the reader who sits with a difficult idea long enough for it to actually change one's mind. Most AI chatbots today default to easy answers, which is hurting our ability to think critically.
I call this the Information-Exploration Paradox. As the cost of information approaches zero, human exploration collapses. We see it in students who perform better on AI-assisted tasks and worse on everything afterward. We see it in developers shipping more code and understanding it less. We are, in ways that feel like progress, slowly optimizing ourselves out of the loop.
The author just published a book called " Robot-Proof: When Machines Have All The Answers, Build Better People." They suggest using AI to "explore uncertainty.... before you accept an AI's answer, ask it for the strongest argument against itself."
And they're also urging new performance benchmarks for AI-human hybrid teams.
Read more of this story at Slashdot.
