With Big Tech pushing us onto the AI rollercoaster whether we want it or not, itâs time for a reality check.
I have my opinions about this, of course. We all do. But this is not about being pro AI or anti-AI. Itâs about being practical. Itâs about using AI when and where it makes sense and ignoring it when itâs not. Each of the use cases noted below is transformative in its own way, a new and better way to do something. Collectively, I think itâs pretty impressive. And itâs only going to get more impressive over time. With the obvious caveat that there will be forward mistakes as well as forward progress, just like anything else.
First, a couple of core principles that I feel like everyone should agree on. I know, good luck with that.
AI exists to help people, not to replace people.
In keeping with the above, you need to do some work: Yes, AI still hallucinates, and is in many ways the ultimate example of âgarbage in, garbage out.â Again, it will only get better.
When successful, AI will save you time, save you money, or save you both time and money.
When successful, AI will enable capabilities that are often not possible otherwise.
Intent is the key to how we communicate with AI. That is, instead of using commanding-based user interfaces that require us to click a specific button or other item on a screen, our interactions with AI will involve natural language, spoken or typed, in which we describe an outcome. When successful, AI will figure out what we intend to do and then do that thing.
Memory is the key to personalizing an AI to our specific needs. Over time, AI will learn about the types of things we want and then remember to apply that learning for future interactions. This is essentially a new form of customization in that it happens automatically and over time.
These principles, like the AI use cases noted below, are by nature incomplete. This is a big topic, and many of these things will require follow-ups and more detail. I will forget things. Unlike AI, Iâm human.
And before getting to what doesnât work, the one thing in which the delta between hype and reality is the greatest.
Whatâs not there yet: AI agents
Weâre being sold on AI agents that will âdo things on our behalf,â and Iâve only half-jokingly retorted that there isnât a single instance on this planet of that actually working. But the reality of AI and agents is that this requires a lot of work, and most of that work hasnât even started yet.
Iâve described that work as âprogrammaticâ apps and services because I wasnât aware of a good term for it. The idea is that we have apps (in Windows, on mobile) and services (traditional online services and now AI agents and services), and the former, especially, have always been designed for direct interaction by people. But for AI agents to work seamlessly, these apps (and services) need to be accessible in more sophisticated ways, with purpose-built int...
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